Store policies

Return, Refund & Cancellation Policy

Last updated: May 2026

1. Refund Policy

At SadhanaSilks , customer satisfaction is important to us. This Refund Policy explains the general terms, conditions, and processes related to refunds, returns, and cancellations for purchases made through our website.

2. Legal Disclaimer

The explanations and information provided on this page are general and high-level in nature. They should not be considered legal advice or specific recommendations. Since refund and return obligations may vary depending on local laws and regulations, we recommend seeking professional legal advice when creating or reviewing refund policies.

3. Refund Policy – The Basics

A Refund Policy is a legally binding document that defines the relationship between a business and its customers regarding refunds, returns, exchanges, and cancellations. It outlines the conditions under which refunds may be approved and the process customers should follow when requesting assistance.

4. Refund Eligibility

Refund requests may be considered only under eligible circumstances, such as damaged products, incorrect items received, defective products, or issues related to delivery. Requests may be subject to verification and approval by SadhanaSilks.

5. Refund Request Timeline

Customers are encouraged to report refund, return, or product-related concerns within a reasonable timeframe after receiving the order. Requests submitted after extended periods may not be eligible for processing.

6. Full or Partial Refunds

Depending on the nature of the issue and the condition of the returned product, refunds may be issued as full refunds, partial refunds, store credits, replacements, or exchanges where applicable.

7. Return and Refund Process

To request a refund or return, customers may be required to provide order details, proof of purchase, product images, or other supporting information. Refund requests will be reviewed, and approved refunds may be processed through the original payment method where applicable.

8. Non-Refundable Situations

Certain products or situations may not qualify for refunds, including customized products, used or damaged items caused after delivery, products returned without original packaging, or requests that do not meet policy requirements.

9. Processing Time

Approved refunds may take several business days to process depending on payment providers, banking systems, and the original payment method used during checkout.

10. Policy Updates

SadhanaSilks reserves the right to update, modify, or change this Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest policy information.

Need help?

5. Contact Support

  • Entity: Sadhana Silks
  • Email: sadhanasareesbly@gmail.com
  • Phone: +91 7813012345
  • Address: 39, 1st Cross Rd, KHB Colony, Gandhi Nagar, Ballari, Karnataka 583103